WAR (Warhammer Online)

Originally posted by Frobner

This is about ppl that did NOT want to be automaticly charged beeing automaticly charged.   That means that ppl that thought they would not be paying for next month might be billed now because EVERYONE (including those that did not want to be charged automaticly) will be billed.

My question was why are GOA trying to say that they have implemented something that was there earlier. If I read the announcement correctly they are saying that they have implemented the possibility to have continuing sub to the game.

As that was not possible earlier.

You see what point I am trying to make?

We have these accounts that was not set up on continuos subscription and we have this thing GOA states they have added (which I assume was possible earlier).

What are they trying to do?
Why would they say they have added something that was already there to use if one wanted to.

Are they trying to trick people that they are "fixing" a thing, adding a thing, motivating them to to switch accounts being set to be only for one month into continuos.
I am all ears on what you are saying in this thread, I was not questioning that I was questioning why GOA state what they do in the part I quoted from their site.

Especially this part:

"Our account systems were updated last Friday and the option for an automatic renewal of your subscription was added. This renewal, as indicated in the general subscription conditions, makes it easier to manage your account as you do not need to enter your payment details every month."

They are telling us that they are doing us a favor in that they are changing the noncontinuing sub into a continous. Because, why?, shurely I mean to subscribe to the game even though I choosed to do it manually every month.  Now theye made that easy for me and I no longer need to manualy do that.

That is fishy and a scam. But it almost seems like I should owe them gratitude for it.

That excuse they sent out just seems more like they are playing innocent.

I'm still trying to figure out what 'desided' means.  

Originally posted by Orphes

Originally posted by Frobner

This is about ppl that did NOT want to be automaticly charged beeing automaticly charged.   That means that ppl that thought they would not be paying for next month might be billed now because EVERYONE (including those that did not want to be charged automaticly) will be billed.

 

My question was why are GOA trying to say that they have implemented something that was there earlier. If I read the announcement correctly they are saying that they have implemented the possibility to have continuing sub to the game.

As that was not possible earlier.

You see what point I am trying to make?

We have these accounts that was not set up on continuos subscription and we have this thing GOA states they have added (which I assume was possible earlier).

What are they trying to do?
Why would they say they have added something that was already there to use if one wanted to.

Are they trying to trick people that they are "fixing" a thing, adding a thing, motivating them to to switch accounts being set to be only for one month into continuos.
I am all ears on what you are saying in this thread, I was not questioning that I was questioning why GOA state what they do in the part I quoted from their site.

Especially this part:

"Our account systems were updated last Friday and the option for an automatic renewal of your subscription was added. This renewal, as indicated in the general subscription conditions, makes it easier to manage your account as you do not need to enter your payment details every month."

They are telling us that they are doing us a favor in that they are changing the noncontinuing sub into a continous. Because, why?, shurely I mean to subscribe to the game even though I choosed to do it manually every month.  Now theye made that easy for me and I no longer need to manualy do that.

That is fishy and a scam. But it almost seems like I should owe them gratitude for it.

That excuse they sent out just seems more like they are playing innocent.

Exactly - Its nothing but scam. 

I think in situations like this they should either never change it without your permission, because they are effectively charging you without your consent, or send you a written paper letter through the post well in advance.  I would imagine that they will get rapped knuckles over this in Europe because they are quite strict on this kind of thing.

Yes, it is complete BS.

Their automatic renewal was up and running already month before - I did renew and automatic one exactly 29 days ago.

So their message and action was a total scam.

What is even worse , that I have now send allready third letter to support , asking to delete my billing details -

And they are very dodgy about it. I dont think they will agree to do it.

But holding your CC details without consent is illegal in most European countries....

i am also pretty angry about that. i disabled my auto-renewal because i went for holidays. i came back last week and saw they enabled my payment again.

WTF ?!?

2 days later and i had to pay again even if i didnt want to.

that was a pretty lame attempt to get my money and i hate Mythic for that. they lost all their reputation with this.

No crap that was a cheap cheap attempt to ripoff some of my money.

 Dear All

I too was caught by this and was absolutely livid (multiple emails to support etc). However, this does appear to have been a genuine error on their part. Magnus over at Warhammer Alliance posted this

http://www.warhammeralliance.com/forums/showthread.php?p=2678685

I quote..

Subscription issue
The current issue with subscriptions is as follows; players who had cancelled their accounts or who had not previously signed up for automatic subscription have had their accounts signed up for automatic renewal without their consent. This is obviously a mistake, and a serious one at that which we are investigating with urgency. I don't know how many are affected by this and I don't know if anyone has actually been charged erroneously but I hope to return with a more substantiated update on this tomorrow. For now, we offer our sincere apologies to anyone who affected by this and further advice players to log in with their account on war-europe and make sure it's set up correctly..

So to the nay sayers, yes it did happen, but to the angry affected, it was a mistake rather than a scam

regards

Scott

Originally posted by nicols

 Dear All

I too was caught by this and was absolutely livid (multiple emails to support etc). However, this does appear to have been a genuine error on their part. Magnus over at Warhammer Alliance posted this

http://www.warhammeralliance.com/forums/showthread.php?p=2678685

I quote..

Subscription issue
The current issue with subscriptions is as follows; players who had cancelled their accounts or who had not previously signed up for automatic subscription have had their accounts signed up for automatic renewal without their consent. This is obviously a mistake, and a serious one at that which we are investigating with urgency. I don't know how many are affected by this and I don't know if anyone has actually been charged erroneously but I hope to return with a more substantiated update on this tomorrow. For now, we offer our sincere apologies to anyone who affected by this and further advice players to log in with their account on war-europe and make sure it's set up correctly..

 

So to the nay sayers, yes it did happen, but to the angry affected, it was a mistake rather than a scam

regards

Scott

Thank you for this information.

Having dampened the flames.. I will stoke the fire slightly

If this is a genuine, known issue, they should post it clearly on games website news section, not via a 3rd party forum

Scott